At Coastline Ebike, we want every customer to shop with confidence. This Refund and Returns Policy explains how returns, refunds, exchanges, and cancellations work for purchases made through our online store.
By placing an order, you agree to the terms outlined on this page.
Return Eligibility
You may request a return within 14 days of receiving your order.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging, accessories, manuals, and components.
- Show no signs of misuse, modification, or accidental damage.
- Be accompanied by proof of purchase.
We reserve the right to refuse returns that do not meet these conditions.
E-Bike Returns
Before returning an e-bike, please contact our customer support team for return instructions.
For a successful return, please include:
- Battery
- Charger
- Keys
- Manuals
- Accessories supplied with the bike
After receiving the product, we will inspect it and confirm whether it qualifies for a refund or exchange.
Damaged or Defective Products
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will review the information and provide a suitable solution. Depending on the situation, we may offer a replacement, repair, store credit, or refund.
Non-Returnable Items
The following items are generally not eligible for return:
- Custom-built products
- Special-order items
- Personalized products
- Gift cards
- Products modified after delivery
- Items damaged through misuse, negligence, or improper storage
However, these limitations do not affect any rights that may apply under local consumer protection laws.
Refund Process
Once we receive and inspect the returned item, we will notify you of the outcome.
If approved, we will process your refund using the original payment method.
Depending on your bank or payment provider, refund processing times may vary.
Exchanges
If you wish to exchange an item, please contact our support team before returning the product.
Exchanges are subject to stock availability.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The wrong product was delivered.
- The product contains a verified manufacturing defect.
We recommend using a tracked shipping service for all returns.
Order Cancellations
You may cancel your order before it has been processed or shipped.
Once an order has been dispatched, the standard returns process will apply.